Refund policy

UNWANTED ITEM RETURNS

If you are not satisfied with your purchase, for any reason, you may return it to our Chicago Warehouse within 5 days of receipt of delivery.  

Note:

Please ensure item is in its original packaging and item is not used. Once the package is received by our warehouse,  our Customer Service Representatives will provide store credit for the price paid for the product minus a 20% restocking fee.

Due to health and safety issues of our employees and customers, we are not able to accept returns or exchanges on items that can be considered a health risk or any item that comes into contact with ANY bodily fluid such as saliva, semen, urine, blood, unless defective. Once these items leave our store we consider them to be used.

If any product is found DEFECTIVE within 30 days from date of invoice, please contact us for an exchange.
We will exchange ANY defective item for that same item only.

To exchange or return an item for repair, please contact info@fetdom.com

DEFECTIVE ITEM EXCHANGES

If you receive a defective item, you may return it within 5 days from receipt of delivery. Our Customer Service Representatives will work with you on a solution by replacing the item with the same item or provide store credit for the price paid for the product.

If a replacement is desired, the defective item will be replaced upon validation of defect. Fetdom.com reserves the option as to whether we will need to have this item returned for validation. Our Customer Service Representatives will help guide you through the process.

TO BEGIN THE PROCESS, CONTACT CUSTOMER SERVICE AT info@fetdom.com
Defective item replacement: fetdom.com will cover the shipping cost of the replacement item back to you.
Defective item credit: store credit for defective items will include the product cost and the original shipping charge upon proof of defect.